Refund and Cancellation Policy:

WEBSITE DEVELOPMENT REFUND POLICY
Our Website development efforts come with a thirty (30) day money back guarantee. If you are not completely satisfied with our services during the first thirty (30) days after contacting with MediaLabPro, Inc., you will be given a refund of your payment amount minus any hourly fees for work completed. Requests for such refunds must be made either by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone within thirty (30) days contracting our services.

BILLING POLICY
Website development effort is billed as follows. We require a 1/2 setup and development deposit fee in advance of the start of development work on new websites. Invoices for the amount due for all development work (for new website development or website upgrades), minus any setup and/or development deposit fee paid in advance are issued at the completion of the effort upon satisfaction of the client.

On-going services, including website hosting, website promotion and domain name registrations are billed in advance. Invoices for on-going services are issued approximately twenty-five (25) days prior to the start of the next service period.

CANCELLATION & REFUND POLICY
Cancellations of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven (7) business days prior to the end of the current service period and must be made either by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or by phone. Requests received later than seven (7) business days prior to the end of the current service period will be treated as cancellations during a service period and be handled as indicated below.

Cancellation of service during a service period must be made either by e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone. Refunds will be issued for any unused portion of the pre-paid service minus a $10 cancellation of service fee.

All refunds will be made by check or the exact same credit card used and will be issued within seven (7) business days of the request for cancellation of service.